SHIPMENTS AND RETURNS

Your Order Shipment:

  • Standard UK delivery costs will be applied in the Cart when making payment depending on weight or value, FREE Delivery is on orders over £75 after any promos or discounts have been applied.
  • Once your order has been processed and dispatched, your order will then take around 2-3 working days to get to you. *
  • All UK orders are sent via Royal Mail or Hermes Carrier and once this has left our building, we do not have any control over how parcels are delivered and cannot guarantee the delivery times. It's always best to check your tracking number if available  or phone Royal Mail directly for any enquiries.

Signed For Service:

Orders over £50 are sent as 'Signed for Service' via the Carrier — Cost as shown in Cart when making payments.

Orders over £75 are sent as 'Signed for Service' via the Carrier — Free Of Charge

Returns & Cancellations:

No goods should be returned without prior agreement with Quayside Gifts. Damages Where the goods do arrive damaged we will be happy to refund or replace (if available) free of charge. In accordance with the "Sale of Goods act 1979 (amended)" in the case of goods being found to be faulty the fault should be notified to us within a reasonable period. It is normally assumed that a reasonable period would be about a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. Where goods are found to be faulty we accept that the customer may not be able to return the item in its original packaging but we do request the returned goods are packed with normal care and a refund of the full cost of the goods will be made plus reasonable carriage charges both for the original delivery and the return of the goods. We will also cover the additional cost of secure packaging where appropriate. Cancellations Customers may cancel any order at any time prior to shipping or within 7 days from the day after receipt. Refunds will be made within 30 days of the cancellation date. We would be obliged if goods are returned in their original packing and unused and we will refund the cost of goods in full, less return shipping, within 30 days. If for any reason the customer is unable or unwilling to arrange for the goods to be returned we will arrange a collection at a mutually convenient time and deduct the cost of collection and shipment back to our premises from the final refund payment.